Terms and Conditions

Please check your information carefully. Once you proceed your payment, you will not be able to change an address or product. The order can’t be refunded.

For international orders, we offer 3-10 business days delivery service provided by DHL ExpressFedEx ExpressAramexKerry and Thai Post Company Limited.

1. Tokaan will start counting the delivery time after receiving proof of payment from customers before 10:00 am in order to arrange delivery on the next day. However, the delay may occur due to various factors such as weather, traffic conditions, political unrest and other factors beyond our control by delivery time depending on the place of receiving the product. The delivery time is an approximate time depending on the shipping company without counting Saturday – Sunday

      • Bangkok and its vicinity, customers will receive the products within 1-2 working days after the date of delivery.

      • Other provinces will receive the products 2-3 working days.

      • Other countries will receive the products 3-5 working days.

On public holidays, delivery time may be discrepancies. Especially during the festive season.

2. Customers will receive an automatic E-mail confirmation of their purchase from Tokaan

3. Your order will be delivered to the address stated in the Shipping Address section only. You cannot change the shipping address once the delivery has been confirmed.

4. Please check product conditions before receiving every time. We will not refund in any cases. Except products that have been damaged from us.

Tokaan is committed to providing the best service to our customers. If there is a change in the future, the company will notify the customer immediately.